Mailroom Support Clerk in Orange at Prospect Medical Systems

Date Posted: 1/6/2021

Job Snapshot

Job Description

Current Employees Click HERE

Current employees can apply directly through the Internal Careers Center online for Prospect Medical job openings in California. For a streamlined application process, all you need is your four-digit employee ID number and a digital copy of your résumé handy before you apply.

Mailroom Support Clerk

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

The Mailroom/Support Clerk is responsible for opening, sorting, batching and distribution of all incoming mail to the claims department. Other job duties they are responsible for will be to provide clerical support to the claim department.

Job Responsibilities/Duties

  • Sort, batch, identify, date stamp and determine what product line the incoming claims pertain to (Senior, Cal Optima, and Commercial claims).  Date stamp and batch appeals and correspondence for PDR area.
  • Identify and prepare claims to be sent to future vision as well as logging all claim counts in the daily log.  
  • Ensure all unidentifiable correspondence is date stamped and sent to the Director / Supervisor of the Claims Department. Make copies of checks and appeals.  
  • Scanning of data entered batches. Pull all paper batches for weekly processing. Pull, prepare and scan all Health Plan Audits.  
  • Pull, photocopy and Handle phone inquiries for all subpoenas.  Scan all medical records and enter into an excel spreadsheet daily.  Forward mail to Health Plans and Providers daily. Purge all processed batches and enter into an excel spreadsheet. Also handle other duties as needed.


Minimum Education: High School Diploma or equivalent.

Minimum Experience:  At least one to two (1-2) years prior experience as a Support Clerk. Experience in a Claims environment preferred. Availability to work overtime, as needed. Typing of 20-30 wpm. Working knowledge of Excel to include the ability to update an Excel spreadsheet. Working knowledge of word is preferred.

Req. Certification/Licensure: None.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

Prospect Medical Systems has a zero-tolerance policy regarding the use of drugs and alcohol.  Our Company is committed to maintaining a productive, drug free workplace that keeps employees and patients safe from harm.  For this reason, we require applicants to pass a screening for drug use as a condition of employment.  This includes: alcohol, marijuana, cocaine, opiates and methamphetamines.

How to Apply

To apply for this role, or search our other openings, please visit and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

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