Clinic Patient Care Coordinator in Anaheim at Prospect Medical Systems

Date Posted: 11/19/2020

Job Snapshot

  • Employee Type:
  • Location:
    710 North Euclid Street
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Clinic Patient Care Coordinator

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve

The Clinic Patient Care Coordinator assists in the Call Center and in scheduling appointments.

Job Responsibilities/Duties

  • Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records. Obtains both new and established patient insurance information including eligibility and authorization necessary for patient scheduling and billing purposes. Schedules patient appointments pursuant to the group’s scheduling policies and procedures. Provides detail patient educations/instructions as directed and in conjunction with the group physicians, and other clinical staff. Requests pertinent medical records in relates to scheduled appointments in a timely manner. 
  • Promptly answers and responds all calls in a professional manner. Takes accurate messages, ensures that messages are delivered to appropriate person/department. Conveys urgent and relevant patient care information to other members of the health care team in a timely manner. Documents all telephone contacts into EHR system in accordance to the group’s policies and procedures. Acts as a liaison between patients, referring and treating physicians, staff, hospitals and others involved in patient care. Identifies patients’ important needs, answers to their questions, and assists with informed patient decisions that may arise prior and/or post office visits appointment time. Provides patient practical resources and offers emotional support and understanding throughout patient care coordination process. Maintain   quality customer satisfaction. 
  • Monitors the assigned physicians’ schedules closely and documents patient “no show” and “cancellations” in EHR.   Follows the directions from the senior management of Clinical Operations, and Medical Directors on reviewing and correcting scheduling issues when they arise. Interacts with involved clinical team members to expedite and facilitate scheduling. Assists the front office when time permits. Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices. Participate & schedule  in Annual Wellness and Health Assessment Projects and disease management programs (DM, etc.). Assist and support the implementing of AWV home visits, Saturday clinics, and mobile clinic. 


Minimum Education: General Education/High School Diploma required. College Courses and/or associate degree in healthcare administration preferred.

Minimum Experience: Three to five (3-5)  years of health care management/administration experience in customer service, call center, scheduling and patient care coordination required.

Req. Certification/Licensure: None.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

Prospect Medical Systems has a zero-tolerance policy regarding the use of drugs and alcohol.  Our Company is committed to maintaining a productive, drug free workplace that keeps employees and patients safe from harm.  For this reason, we require applicants to pass a screening for drug use as a condition of employment.  This includes: alcohol, marijuana, cocaine, opiates and methamphetamines.

How to Apply

To apply for this role, or search our other openings, please visit and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

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